How Did a Restaurant Owner Heroically Save a Customer from a Heart Attack?

A Heroic Act: The Story of Jordan Harries and Life-Saving CPR in a Restaurant

In an era where heroic acts often go unnoticed, a remarkable incident has recently unfolded in a restaurant, highlighting the importance of preparedness and quick thinking in emergencies. Jordan Harries, the manager of The Welsh House, played a pivotal role in saving a customer's life after she suffered a heart attack and fell unconscious. This incident not only showcases Harries' bravery but also emphasizes the need for first aid training and the availability of life-saving equipment like defibrillators in public spaces.

The Incident Unfolds

It was an ordinary day at The Welsh House until a routine toilet check led to a dramatic turn of events. Harries discovered a blocked cubicle and noticed something amiss. His instincts kicked in when he saw a woman's feet under the door, sparking immediate concern. Upon checking further, he found an unconscious lady lying on the floor, prompting him to act quickly.

“I went into the cubicle next door and had a look over the top. I saw a lady was unconscious on the floor,” Harries recounted. With no time to lose, he called for an ambulance and began administering CPR. To his relief, the customer began to breathe again just as he was making the emergency call.

Training and Experience Matter

One significant aspect of Harries’ response was his prior experience volunteering on the NHS frontline during the Covid-19 pandemic. His time at Withybush Hospital in Pembrokeshire provided him with essential skills and a sense of urgency in emergencies. “I had no experience in care at all really, but it was obviously a very tough time in general. But it was an amazing experience. I have so much respect for it and the people on that health board,” he stated.

This background allowed Harries to remain calm under pressure. “I knew how serious it was. You just jump into action really and do what you need to,” he emphasized, highlighting the importance of having trained personnel in public places.

The Power of Teamwork

Harries credited his colleagues, two younger staff members who assisted by communicating with the ambulance team and gathering necessary details about the situation. Their teamwork demonstrated that in emergencies, every second counts, and having a coordinated response can make a significant difference.

“I was really proud of them,” Harries said, acknowledging their vital role in the situation. It’s clear that the culture of teamwork at The Welsh House contributed to the successful outcome of the incident.

A Grateful Customer

Following the incident, the customer who had suffered the heart attack returned to The Welsh House to express her gratitude. She brought a card and presents for the staff, illustrating the emotional impact of the event on both sides. “Her friend actually left a review saying that we saved her life,” Harries mentioned, reflecting the sense of accomplishment and morale boost it brought to the restaurant team.

Implementing Change: A Focus on Preparedness

The incident has led to significant changes at The Welsh House. Understanding the importance of being prepared for future emergencies, Harries revealed that local training companies have reached out to offer free defibrillator and first aid training for the staff. This proactive approach is essential in ensuring that the restaurant is equipped to handle similar situations in the future.

“For me, it’s a great skill to have that experience, so we've got some of that training coming up,” he said, emphasizing the need for ongoing education and preparedness in any public-facing role.

The Importance of Defibrillators in Public Spaces

Defibrillators can cost between £800 and £2,500, making them a significant investment for many businesses and community organizations. However, their importance cannot be overstated. These devices can restore a heart’s normal rhythm during a cardiac event, significantly increasing the chances of survival for the affected individual.

Community groups across Wales have recognized the necessity of having defibrillators readily accessible. Fundraising efforts have been instrumental in placing these devices in neighborhoods for use by organizations or passers-by. Funding support can be available from various organizations, including the National Lottery’s Community Fund and the Prince of Wales’ Charitable Fund, assisting communities in acquiring these life-saving tools.

Calls for Change in Policy

The conversation around defibrillators has gained momentum, particularly in educational institutions. Last year, a rugby player advocated for all schools in Wales to have a defibrillator, pointing out that it’s already a legal requirement in England. This push for policy change is essential, as it emphasizes the importance of equipping young people with the knowledge and resources to respond in emergencies.

As of now, there are approximately 7,564 public access defibrillators registered with the Welsh Ambulance Service Trust and the national defibrillator network, but there’s always room for more. Increasing awareness and accessibility is crucial in saving lives.

Conclusion: A Call to Action

The heroic actions of Jordan Harries not only saved a life but also sparked a broader conversation about the importance of first aid training and the availability of life-saving equipment in public spaces. His experience underscores that anyone can make a difference in emergency situations. Whether through training or advocating for community resources, we can all contribute to a culture of preparedness.

Have you or someone you know ever been in a situation where quick thinking and first aid knowledge made a difference? How can we collectively work towards ensuring that more individuals are equipped to handle emergencies? The story of Jordan Harries serves as a reminder that preparedness and teamwork can lead to life-saving outcomes.

Frequently Asked Questions

What should I do if I encounter someone who is unconscious?

If you find someone unconscious, check for responsiveness by gently shaking them and shouting. If they are unresponsive, call for emergency help immediately and begin CPR if trained to do so. Use an AED (Automated External Defibrillator) if available.

How can I get first aid training?

Many organizations offer first aid training courses, including local Red Cross chapters, community health organizations, and even some online platforms. Check local resources for classes in your area.

Why are defibrillators important in public spaces?

Defibrillators are critical because they can restore a normal heart rhythm during a cardiac arrest, significantly improving the chances of survival. Their availability in public spaces can make a life-saving difference in emergencies.

As we reflect on this inspiring story, consider the ways you can contribute to emergency preparedness in your community. Are you ready to take action? #LifesavingSkills #CommunityHealth #EmergencyPreparedness