How Did CNS Cleaning Company Transform Cleanliness into Care?

CNS Cleaning Company is a leading provider of commercial cleaning services in the UK, renowned for its commitment to customer satisfaction and high-quality cleaning standards. Established in 1983, CNS has evolved from a small family-run business into a nationwide player in the industry, emphasising the importance of trust and personal service alongside cleanliness.

Last updated: 25 October 2023 (BST)

Key Takeaways

• CNS Cleaning Company has been in operation for over four decades, focusing on customer service and trust.
• Founded by a family, the company has grown significantly under new ownership since 2019.
• The COVID-19 pandemic presented an opportunity for CNS to prove its reliability and responsiveness.
• The company prioritises employee training and support, leading to improved job stability for its staff.
• CNS maintains a personal touch in its service, ensuring all clients receive direct access to management.

Foundation and Growth of CNS Cleaning Company

Founded in 1983, CNS Cleaning Company, which stands for Clean Nurture Service, began as a modest operation dedicated to providing meticulous cleaning services. Over the years, it has expanded its portfolio to cover a diverse range of commercial properties, including office complexes, industrial warehouses, and university dining facilities. This growth is rooted in a philosophy that prioritises customer care equally with the quality of cleaning.

Customer-Centric Approach

One of the defining features of CNS Cleaning Company is its commitment to customer service. President William "Bill" Dunn articulates this ethos well: "Many companies can clean. What makes us different is that we answer the phone. We listen. We respond. And we don't stop until the client is satisfied." This proactive approach has earned CNS a loyal client base and a reputation for reliability.

Transition to New Ownership

In 2019, Bill and Kimberly Dunn took charge of CNS Cleaning Company. With Bill's extensive experience in corporate management and Kimberly's background in human resources, the duo aimed to uphold the company's foundational values while exploring new growth avenues. Their purchase of the business was a significant leap of faith, especially given Bill's previous career and the financial risks involved.

Challenges and Opportunities during the COVID-19 Pandemic

Six months after taking over, the COVID-19 pandemic struck, creating unprecedented challenges for businesses nationwide. However, for CNS, this period marked a turning point. As demand for cleaning services surged, CNS's established reputation for care and responsiveness positioned it well to meet the needs of its clients. The company experienced an influx of inquiries, and by 2021, it had achieved remarkable growth.

Building Trust and Client Relationships

Bill reflects on this time, stating, "We were terrified at first. But COVID gave us the chance to prove ourselves. Our clients trusted us, and they referred us. That trust became our lifeline." This trust is not just about providing a service; it's about fostering strong relationships with clients, which the Dunns have embraced wholeheartedly.

Focus on Employee Development

The Dunns' leadership style also emphasises internal development. Kimberly has implemented stringent hiring and training processes, ensuring that cleaning professionals receive comprehensive support and mentorship. This commitment to employee development has resulted in many staff members achieving financial stability, with some earning above-average wages for the first time. Bill proudly notes, "Knowing we've changed lives like that, that's what I'm most proud of."

A Personal Touch with a Professional Edge

Despite its expansion, CNS Cleaning Company strives to maintain a personal touch. Clients enjoy direct access to supervisors and operations managers, allowing for immediate communication and support. Bill reiterates, "We want people to know we can handle the scale of the largest facilities, but that we'll treat them with the care of a neighbourhood business. That balance is what makes us who we are."

Commitment to Values-Driven Growth

As CNS Cleaning Company continues to grow, the Dunns remain committed to a values-driven approach. They have expanded their operations across the UK, serving multi-site facilities while ensuring that exceptional janitorial services remain the core of their business model. Bill emphasises, "This business isn't just about cleaning. It's about trust. When someone gives us the keys to their building, they're trusting us with their space, people, and reputation. We never take that lightly. That's why we show up. That's why we care."

The Future of CNS Cleaning Company

Looking ahead, CNS Cleaning Company is well-positioned to navigate the evolving landscape of commercial cleaning services. With an unwavering commitment to customer satisfaction, employee development, and operational excellence, the company aims to continue its growth trajectory while maintaining the personal touch that has defined its success. As the cleaning industry adapts to new challenges and expectations, CNS remains dedicated to ensuring that its clients can work, collaborate, and thrive in a clean and safe environment.

FAQs

What services does CNS Cleaning Company offer?

CNS Cleaning Company provides a range of commercial cleaning services, including routine office cleaning, industrial cleaning, and specialised services for facilities like universities and warehouses.

How is CNS Cleaning Company different from other cleaning services?

CNS sets itself apart through its commitment to customer service, responsiveness, and maintaining personal connections with clients, ensuring they receive tailored support and care.

What is the hiring process like at CNS Cleaning Company?

The hiring process at CNS is competitive, focusing on reliability, workmanship pride, and communication skills, with successful candidates receiving ongoing training and mentorship.

How did the COVID-19 pandemic impact CNS Cleaning Company?

The pandemic increased the demand for cleaning services, allowing CNS to demonstrate its reliability and responsiveness, ultimately leading to significant growth during a challenging time.

What is the company culture at CNS Cleaning Company?

CNS fosters a culture of service, support, and community, prioritising employee development and maintaining a personal touch in client relationships.

How does CNS Cleaning Company ensure quality in its services?

CNS maintains quality through rigorous training programs for its staff, regular communication with clients, and a strong focus on customer satisfaction and trust.