Is Ryanair's New Boarding Pass Change a Nightmare for Travelers?

The latest announcement from Ryanair has stirred significant discussion among passengers as the airline plans to eliminate paper boarding passes entirely by November 3, 2025. This shift to a digital-only boarding pass system means that travellers will need to check in via the Ryanair app and download their boarding passes before arriving at the airport. While this move aligns with a growing trend towards digital solutions, it raises concerns about accessibility, particularly for those without smartphones or who may struggle with technology.

Last updated: 10 October 2023 (BST)

Key Takeaways

• Ryanair will stop accepting paper boarding passes from November 3, 2025.
• Digital boarding passes will need to be generated through the Ryanair app.
• Exceptions are in place for flights to Albania and Morocco, where paper passes remain valid for now.
• Passengers must check in before arriving at the airport to obtain a digital pass.
• Concerns have been raised regarding access for passengers without smartphones.

The Shift to Digital Boarding Passes

Ryanair, known for its low-cost flights and strict policies, is implementing a significant change in its boarding pass system. By moving to a paperless boarding pass format, the airline aims to streamline the check-in process and reduce paper waste. This decision reflects a broader trend in the airline industry as more carriers move towards digital solutions.

Why is Ryanair Making This Change?

According to Ryanair's CEO, Michael O'Leary, the decision is based on the fact that approximately 85 to 90% of the airline’s 200 million annual customers have already adopted digital boarding passes. This shift not only aims to enhance efficiency but also aligns with environmental sustainability goals by minimising paper usage.

Implications for Passengers

The requirement to use a digital boarding pass means that passengers must ensure they check in via the Ryanair app well before arriving at the airport. This process will prevent any last-minute issues that could lead to missed flights. O’Leary has reassured customers that alternatives are available for those who may encounter difficulties, such as a dead phone battery or losing their device.

Exceptions to the Rule

While the transition to digital boarding passes is now a firm policy, there are notable exceptions for specific routes. Passengers flying to Albania will still need to present a paper boarding pass until March 2026. Similarly, Morocco has maintained its policy of accepting paper boarding passes, and Ryanair has confirmed it will continue this practice for flights to the African nation.

Concerns and Customer Reactions

This policy change has not been without controversy. Many customers have expressed their frustrations, particularly those without access to smartphones. Some fear that this move could disadvantage older passengers or those who are less tech-savvy. Comments on social media reflect these concerns, with some users calling the move ‘age discrimination’ and others suggesting a boycott of the airline.

Ryanair’s Response to Customer Concerns

In response to the backlash, Ryanair has advised that passengers without smartphones can check in using a family member's or friend's device to access their boarding pass. O'Leary emphasised that as long as passengers check in prior to arriving at the airport, they can obtain a replacement paper pass if necessary.

Preparing for Your Flight

For those planning to fly with Ryanair this winter, it is essential to prepare for this new boarding pass policy. Here are some tips to ensure a smooth travel experience:

• Download the Ryanair app: Ensure you have the app installed and are familiar with its functions before your flight.
• Check in early: Complete your check-in at least 24 hours before your flight to secure your digital boarding pass.
• Have a backup plan: If you’re worried about your phone battery, consider bringing a portable charger or arranging to use another device for check-in.
• Stay informed: Keep an eye on Ryanair’s official communications for any updates or changes to their policies.

What Happens Next?

As Ryanair continues to push for a paperless future, it remains to be seen how customers will adapt to this change. The airline's strategy may prompt other carriers to follow suit, potentially reshaping the flying experience across the industry. Customers will need to stay informed about their airline's policies and adapt to the increasing reliance on digital technology.

Conclusion

Ryanair's move to digital-only boarding passes represents a significant shift in the airline's operational strategy, aimed at enhancing efficiency and supporting environmental goals. However, it also raises important questions about accessibility for all passengers. As the travel industry evolves, staying informed and prepared will be crucial for travellers, especially as digital solutions become more prevalent. What are your thoughts on this transition? Will it change how you approach air travel in the future? #Ryanair #DigitalTravel #AviationNews

FAQs

When do Ryanair's paper boarding passes stop being accepted?

Ryanair will stop accepting paper boarding passes on November 3, 2025. Passengers must use digital boarding passes generated through the Ryanair app.

Are there any exceptions to the digital boarding pass rule?

Yes, passengers flying to Albania and Morocco will still need to use paper boarding passes until March 2026, as per local regulations.

What should I do if I don’t have a smartphone?

If you don’t have a smartphone, you can check in using a family member's or friend's device to download your boarding pass. Ryanair has suggested this as a solution for those without access to digital devices.

What happens if my phone battery dies before boarding?

If your phone dies after you have checked in, you can still obtain a paper boarding pass at the airport, provided you have completed the check-in process prior to arrival.

How can I prepare for the switch to digital boarding passes?

To prepare, download the Ryanair app, check in early, have a backup device ready for check-in, and stay updated on any changes to Ryanair’s policies.